![]() Operational Effectiveness: Necessary but Not SufficientĪlthough both operational effectiveness and strategy are necessary for the superior performance of an organization, they operate in different ways. ![]() Thus, the root cause of the problem seems to be failure of management to distinguish between operational effectiveness and strategy: Management tools have taken the place of strategy. Operational Effectiveness Is Not StrategyĪccording to Porter, various management tools like total quality management, benchmarking, time-based competition, outsourcing, partnering, reengineering, that are used today, do enhance and dramatically improve the operational effectiveness of a company but fail to provide the company with sustainable profitability.
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